Returns Policy
Your CCTVAustralia product is warranted against all defects in material and workmanship for two (2) year from the date of purchase unless otherwise stated with other product. Should your product prove defective within two (2) year, return it to CCTVAustralia for repair or replacement with the original purchase Invoice. CCTVAustralia will take seriously the replacement of your product. Our underwater Cameras come with a (1) year warranty
Money back Guarantee
If you are not completely satisfied with a product, we will exchange or credit your purchase price, as long as the product is returned within 15 days of purchase and in our original packing materials with the original invoice intact, all in new condition, unused, and unmodified, including all parts, accessories and documentation. If products are not returned in proper condition, we may on discretion refuse the return or charge a re-stocking fee of 15%. Past due accounts must be paid in full before any credit will be issued. Shipping and handling is not refunded.
Warranty Coverage
This warranty does not cover product damages caused directly or indirectly in whole or in part by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit (even if damaged in return to us), or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component such as hard drives, fans, peripherals, etc) will void your warranty. If we determine that a product defect is covered by warranty, we will repair it at no charge or, at our option, replace it with a product of like functionality.
Order Cancellation Policy
Please submit any order cancellation request via email to
sales@cctvaustralia.net , or call us at 0447 259 986. Email cancellations must contain the following: First name, last name, order number, telephone #, and email address. Every effort will be made to accommodate the cancellation of your order, provided that your order has not already been shipped. If we are unable to stop shipment of your order, please follow the above return policy to return any product(s).
